Branch or Contact Center

 

 

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Step 1

Download the app from Apple Appstore/Google Play Store

Step 2

Select ‘Click Here to Log in’

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Step 3

On the registration screens select ‘No, I don’t have my registered SIM in this phone’

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Step 4

Tap on ‘Activate from branch or phone banking’ 

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Step 5

Enter your CRN & MPIN.

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Step 6

Once these details are entered a request is sent to the bank on your behalf for device activation (This request has an expiry of 24 hrs.)

Step 7

You can now visit the nearest Kotak Branch or call the call centre to verify the request.

Step 8

Once your request is verified through branch/call centre, your device will be activated