Alternatively, please write directly to the ADGM office at:
Kotak Mahindra Financial Services Limited
3409, 34, Al Maqam Tower,
Al Maryah Island,
United Arab Emirates Telephone: +971 2 4187650
Grievance redressal framework
The firm will normally send a written acknowledgement of the complaint within three working days of receipt of a complaint.
KMFSL wishes to resolve the compliant within 30 working days and not later than six weeks from receipt of the complaint, the Firm will endeavor to issue a full written response, which will cover all the points raised by the customer.
The firm will provide a written response to the complainant within 15 business days of receipt, advising the complainant of any delay (including the reason) in dealing with the complaint and give an indicative date when a final response will be given.